Frequently Asked Questions
Planning your ride should be as smooth as the ride itself. Below you’ll find answers to the most frequently asked questions about Emerald Luxury Transportation’s Nashville airport transfers, corporate travel, and special event services.
For anything not covered here, please contact us, and a team member will be happy to answer your questions.
General Service Questions
Emerald Luxury Transportation is based in Nashville, Tennessee, and provides full‑service ground transportation throughout the greater Nashville area and surrounding regions, including the broader Middle Tennessee region.
If you need to travel to another state, simply share your destination and the team will do their best to accommodate your travel needs.
Emerald offers transportation:
- To and from Nashville International Airport (BNA)
- Private airports and FBOs
- Hotel shuttling
- Bachelorette and bachelor parties
- Corporate transportation
- Birthday celebrations
- Shopping trips
- Nights on the town
- Concerts
- Sporting events
- Weddings
- Other special occasions
Reach out to our team to get your custom quote for your luxury transportation experience today.
The fleet includes sleek sedans, stylish SUVs, and spacious Mercedes coaches and presidential coaches, designed to serve everything from individual executives to larger groups.
Emerald serves a wide range of clients, including entertainment, sports, and music industry professionals, corporate travelers, event planners, and leisure guests visiting Nashville for special events, concerts, and celebrations.
Every ride with Emerald Luxury Transportation is 100% private and never shared with other unrelated passengers.
Reservations and Booking
Booking is easy. You can call 615‑678‑4695 to speak with a team member, use the Contact Us form to request service or ask questions, or reserve your ride directly through the Book Now form on the website.
You can reach Emerald via the contact form or the reservations page 7 days a week. The team suggests booking as soon as your plans are finalized, especially during Nashville’s busy seasons and major events, to help ensure your preferred vehicle and time are available.
Yes. Emerald Luxury Transportation offers car service 24 hours a day, 7 days a week, 365 days a year, subject to availability at the time of booking.
For services other than airport transfers, some vehicles do have hourly minimums. Minimums may vary depending on the date, special events, or holidays, and can be confirmed at the time of booking.
To confirm your reservation, a valid credit card is required. For chartered car services and major events or groups, a 50% retainer may be required at the time of booking, with the remaining balance due prior to the date of service.
Airport and Flight‑Related
Yes. Emerald Luxury Transportation offers professional airport car service to and from Nashville International Airport (BNA) for both business and leisure travelers, as well as hotel airport shuttling.
Yes. Emerald provides private car service to and from Nashville‑area private jet terminals and FBOs, including:
- Atlantic Aviation (635 Hangar Lane)
- Signature Flight Support (767 Hangar Lane)
- John C. Tune Airport (110 Airport Drive)
At Nashville International Airport, you can choose from two options:
- Meet & Greet inside baggage claim: Your chauffeur will meet you at the bottom of the escalator near carousel 5 or 8 with a name sign and assist with luggage.
- Curbside pickup (limousine stand): Your chauffeur will wait curbside at the designated South‑Wing lot for a convenient curbside departure.
Absolutely. Chauffeurs assist with loading and unloading all luggage so you can relax from the moment you meet your driver.
Chauffeurs actively monitor real‑time flight information for incoming flights. If your flight is delayed, your pickup time is adjusted whenever possible so your chauffeur can be there when you land.
Yes. Flight tracking is included, and standard flight delays are accommodated without additional charges, within the parameters shared with you at the time of booking.
Pricing, Payments, and Gratuity
Emerald Luxury Transportation provides custom quotes for every trip instead of one‑size‑fits‑all pricing. Each reservation is tailored to your needs, including vehicle type, number of passengers, itinerary, timing, and any special requests. Because of this, general prices are not listed online. To receive an accurate quote for your specific ride, please share your trip details with the team for a personalized estimate with no obligation to book.
All‑day limo and car service pricing varies based on the vehicle selected, date, and service details. As a general reference point, a typical 8‑hour reservation may start in the four‑figure range for a luxury vehicle, with final pricing confirmed in your custom quote.
Pricing for trips to venues such as Nissan Stadium, Bridgestone Arena, or other large events depends on the time, date, and specific event. For an accurate quote, please call 615‑678‑4695 or submit your details online.
Emerald’s rates reflect a premium level of service, including:
- Late‑model, well‑maintained vehicles
- Professionally trained chauffeurs
- Proper licensing and insurance
- Strong focus on punctuality, etiquette, and discretion
Rather than cutting corners, Emerald invests in delivering a first‑class experience for clients who value reliability and excellence.
To save you time and streamline your experience, Emerald accepts all major credit cards and debit cards. Corporate billing arrangements may also be discussed with the office.
At Emerald, we quote all-inclusive rates, which include a voluntary 20% tip for the chauffeur.
Policies (Cancellation, Wait Time, etc.)
In the event of cancellations, the following guidelines will apply:
- Payments exceeding the required non-refundable retainer, if cancelled seven (7) days prior to the scheduled date, will be refunded. For any cancellations less than seven (7) days prior to the scheduled date, the card will be billed, and no funds will be refunded.
- In the event of a cancellation, including but not limited to a festival, concert, sporting event, or any other special event (whether public or private), all reservations remain non-refundable.
- There will be no refunds or credits for unused time that was reserved at the time of booking. Point-to-Point services are treated as charter/hourly services.
- Airport Transfers require a twenty-four (24) hour advance notice of cancellation to receive a full refund. Cancellations inside of 24 hours will be billed the total trip amount.
- Transportation in limousines, luxury coaches, and buses is considered an hourly charter.
For arrivals, we monitor the flight status of all commercial flights. A thirty (30) minute grace period is allowed on all domestic arrivals, after which time you will begin incurring wait-time charges.
Wait-time charges will apply after the grace period and accrued in quarter-hour (1/4) increments, based on the vehicle’s hourly rate, STC charge, and chauffeur gratuity.
For departures, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and accrued in quarter-hour (1/4) increments, based on the vehicle’s hourly rate, STC charge, and chauffeur gratuity.
A "No-show" is defined as the absence of contact between Emerald Luxury Transportation's office staff/chauffeurs and the passenger, or any of its affiliates, 45 minutes after the scheduled pickup time. At that point, the trip will be canceled and billed, including any accrued wait time.
All of our vehicles are non-smoking. If that policy is ignored, there will be a sanitation fee of a minimum of $750.00. Smoking and damage policies, along with any applicable cleaning or repair fees, are included in the agreement upon the time of booking.
Safety, Chauffeurs, and Vehicles
All Emerald Luxury Transportation chauffeurs are vetted, trained, and experienced with Nashville traffic patterns and event traffic, helping ensure safe, efficient, and professional service.
Yes. All chauffeurs are properly licensed by the Metropolitan Transportation Licensing Commission.
Chauffeurs wear a black suit, white shirt, black shoes, and Emerald green company tie, presenting a polished, professional appearance for every occasion.
Yes. Emerald operates with all required permits and licenses issued by the Metropolitan Transportation Licensing Commission and Nashville International Airport and maintains active US DOT and Motor Carrier authority numbers. All vehicles are commercially insured for passenger transportation.
Emerald’s top priority is providing a safe ride, combining licensed and permitted operations with properly insured vehicles, professional chauffeurs, and ongoing attention to reliability, comfort, and discretion.
Special Events, Groups, and Custom Trips
Yes. Emerald provides seamless transportation for weddings, anniversaries, proms, and other milestone celebrations across the Greater Nashville area, with options for bridal parties, family, and guests.
Yes. With a fleet that includes sedans, SUVs, and coaches, Emerald can coordinate multi‑vehicle and group arrangements for conferences, game days, concerts, and events. The reservations team will help design a schedule that fits your itinerary.
Yes. Emerald offers distillery and vineyard tours—such as trips to area wineries and whiskey destinations—so guests can enjoy tastings while a professional chauffeur handles the driving. Custom sightseeing and shopping trips around Nashville can also be arranged.
Events, Concerts, and Game DaysEvents, Groups, and Custom Trips
Yes. Emerald specializes in chauffeured transportation for Tennessee Titans games and tailgating parties at Nissan Stadium, with vehicles that have room for coolers, chairs, and gear.
Yes. Luxury vehicles accommodate groups of various sizes, making them ideal for Titans, Predators, Vanderbilt, UT, and Nashville SC game days.
Yes. Chauffeurs are familiar with GEODIS Park traffic patterns and aim to drop you as close as possible to the stadium gates.
Yes. Emerald offers sedans, SUVs, and vans for events at Bridgestone Arena, whether you are attending hockey games, concerts, or specials such as UFC events.
Absolutely. Pre‑scheduled post‑game pickups are available so your chauffeur is waiting in the designated zone and you can skip the crowds.
Yes. Emerald provides luxury transportation to concert venues such as Nissan Stadium, Bridgestone Arena, Ascend Amphitheater, the Ryman Auditorium, the Grand Ole Opry, and more—perfect for a relaxed, stylish night out.
Weddings, Bachelorette Parties, and Special Occasions
Yes. Emerald offers wedding transportation for bridal parties, couples, and guests, with options ranging from sedans and SUVs to larger vans and coaches.
Absolutely. Emerald frequently serves bachelorette parties in Nashville with black SUVs, presidential coaches, and executive vans—ideal for a night on Broadway or a wine tour to destinations like Arrington Vineyards.
Corporate and Executive Travel
Yes. Emerald provides premium executive car service for corporate clients, including airport transfers, hourly service, and group transportation for conferences, meetings, and corporate events.
Emerald stands out through its focus on luxury, professionalism, and reliability. Clients enjoy high‑end vehicles, experienced chauffeurs, and attentive customer service designed to make every ride smooth, stress‑free, and on time.
Accessibility, Families, and Special Requests
Yes. Emerald welcomes families and offers solutions to help make rides comfortable and safe for children.
Child and booster seats are available upon request. Share your needs when booking so the appropriate seats can be prepared in advance.
Small pets are allowed with prior notice and must travel in a carrier. Service animals are always welcome.
Yes. Passengers aged 21 and over may responsibly consume alcohol in the vehicle, subject to all applicable laws and Emerald’s safety policies.
Emerald is known as “The Gem of Nashville” and proudly serves clients from all walks of life, including high‑profile and VIP guests. Special requests, privacy needs, and tailored experiences can be discussed with the reservations team.
At this time, we do not have any ADA accessible vehicles.